Privacy Policy

Effective Date: 29 August 2026

EssexNet respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the rights you may have in relation to your personal information when you visit our website or contact us about our services.

1. Who We Are

EssexNet is a communications and connectivity provider serving businesses, communities and property developments.

For the purposes of applicable data protection legislation, EssexNet is responsible for determining how and why your personal information is processed where we act as the data controller.

EssexNet
Unit 3, 277 London Rd, Colchester, Essex CO3 8LU
Email: hello@essexnet.net
Phone: 01206 688598

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

When you contact us, request information, enquire about our services or submit a form, we may collect:

• Your name

• Business or organisation name

• Email address

• Telephone number

• Installation or service address

• Postcode

• Information about your connectivity requirements

• Details contained in your enquiry or communication

• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website

• General website usage information

• Technical information relating to your interaction with our website

This information may be collected through server logs, cookies and similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to enquiries and requests.

• To provide information about our services.

• To assess service availability at your location.

• To prepare quotations and service proposals.

• To arrange site surveys, installations and technical assessments.

• To provide, maintain and support services.

• To communicate with you regarding your service or enquiry.

• To process and manage customer accounts.

• To monitor and improve our website and services.

• To maintain the security and integrity of our systems and network.

• To comply with legal and regulatory obligations.

• To prevent fraud, misuse and security incidents.

• To establish, exercise or defend our legal rights where necessary.

4. Legal Basis for Processing

Where applicable under UK data protection law, we rely on one or more of the following legal bases for processing personal information:

Contract

We may process information where it is necessary to enter into or perform a contract with you.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include operating and improving our website, managing customer relationships, maintaining network security and protecting our business.

Consent

Where required, we may ask for your consent before processing your information for a particular purpose, such as certain marketing communications or optional cookies.

You may withdraw consent at any time.

Legal Obligations

We may process or disclose information where necessary to comply with a legal or regulatory obligation.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.

Cookies may help us understand which pages are being visited, how users interact with the website and whether the website is functioning correctly.

Where applicable, non-essential cookies will only be used in accordance with applicable cookie and data protection requirements.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. How We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide services to you.

These may include:

• Technology and website service providers

• Hosting and infrastructure providers

• Network and telecommunications partners

• Installation and engineering partners

• IT and cybersecurity providers

• Professional advisers

• Payment or financial service providers, where applicable

• Government bodies, regulators or law enforcement authorities where legally required

We only share information where there is an appropriate legal basis and, where required, appropriate contractual and security protections.

7. International Data Transfers

Some of our service providers or technology partners may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include access controls, secure systems, authentication procedures, monitoring and other appropriate technical safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information depends on factors including:

• The nature of the information.

• Why we collected it.

• Whether we have an ongoing business relationship with you.

• Legal, regulatory and accounting requirements.

• The need to establish, exercise or defend legal claims.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to certain types of processing.

• Request the transfer of certain personal information to another organisation.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the relevant data protection authority.

Some rights are subject to legal conditions and exemptions.

11. Marketing Communications

We may contact you with information about EssexNet services where permitted by applicable law.

Where we rely on consent for marketing, you may withdraw your consent at any time.

You can also ask us to stop sending marketing communications by contacting us using the details provided below or by using an unsubscribe option included in a marketing communication.

12. Children’s Privacy

Our website and services are primarily intended for businesses, organisations, communities and property developments.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

This Privacy Policy does not apply to third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

EssexNet is not responsible for the privacy practices, security or content of third-party websites.

14. Data Breaches and Security Incidents

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection laws.

Where legally required, we will notify the relevant regulatory authority and affected individuals.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this website with a revised effective date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how we process your personal information, please contact us:

EssexNet
Email: hello@essexnet.net
Phone: 01206 688598
Address: Unit 3, 277 London Rd, Colchester, Essex CO3 8LU

17. Complaints

If you are unhappy with the way we have handled your personal information, please contact us first so that we can investigate your concern.

You also have the right to raise a complaint with the relevant UK data protection supervisory authority if you believe your personal information has been processed unlawfully.

Last Updated: 29 August 2026